7 Sections
28 Lessons
6 Hours
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Foundations of Operational Efficiency
3
1.1
What Is Operational Efficiency and Why It Matters
1.2
The Three Pillars of Operational Excellence
1.3
Value-Added vs. Non-Value-Added Activities
Process Mapping and Visualizing Workflows
3
2.1
Introduction to Process Mapping
2.2
Value Stream Mapping (VSM) for MSMEs
2.3
Process Activity Mapping and Waste Identification
The 7 Lean Wastes (TIMWOOD) and 5S Methodology
4
3.1
Understanding the 7 Wastes (TIMWOOD)
3.2
The Most Critical Waste: Waiting Time
3.3
The 5S Methodology for Workplace Organization
3.4
Applying 5S in Different Business Contexts
Standard Operating Procedures (SOPs) – Your Blueprint for Consistency
5
4.1
What Is an SOP and Why MSMEs Need One
4.2
The Five-Step Blueprint to Creating Your First SOP
4.3
SOP Templates and Formats for MSMEs
4.4
The SOP–AI Connection: Laying the Foundation for Automation
4.5
SOP Success Stories Across the Globe
Measuring What Matters – KPIs for MSME Operational Excellence
4
5.1
Introduction to Key Performance Indicators (KPIs)
5.2
The OPERI Framework: 8 Essential KPIs for MSMEs
5.3
Practical KPIs You Can Track Today
5.4
Building a Simple KPI Dashboard for Your MSME
Digital Tools and Automation for MSME Efficiency
5
6.1
Overcoming Digital Adoption Barriers Globally
6.2
Point of Sale and Inventory Management Solutions
6.3
Workflow and Communication Automation
6.4
AI-Powered Tools for MSMEs
6.5
Choosing the Right Tech Stack for Your MSME
Building a Culture of Continuous Improvement (Kaizen)
4
7.1
What Is Kaizen and Why It Matters for MSMEs
7.2
The Plan-Do-Check-Act (PDCA) Cycle
7.3
Overcoming Resistance to Change
7.4
Creating Your Operational Efficiency Action Plan
Business Operations & Process Efficiency for MSMEs
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