Leadership and Management

Course Overview

Management in the public sector has its own constraints: civil service rules, political interference, limited discretion over pay and promotions, and chronic resource pressure. This course is honest about those constraints while building the core skills that make a difference within them: managing performance, delegating effectively, leading through change, and building teams that function.

Target Audience

Supervisors, managers, directors, aspiring team leaders

Learning Objectives

On completion of this course, you will be able to:

1. Distinguish leadership functions from management functions and apply each appropriately
2. Apply situational leadership to match management style to team member needs
3. Conduct a meaningful performance conversation, including for poor performance
4. Delegate effectively with clear outcomes and appropriate follow-up
5. Navigate upward communication with superiors using evidence-based approaches
6. Apply change management principles to a specific organisational change
7. Recognise signs of burnout and respond appropriately as a manager