1 Section
7 Lessons
5 Hours
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Customer Service and Communication Lessons
7
1.1
Citizens as Rights Holders, Not Customers
1.2
Effective Written Communication
1.3
Verbal Communication and Active Listening
1.4
Handling Complaints Professionally
1.5
Digital and Phone-Based Service
1.6
Serving Vulnerable and Marginalised Groups
1.7
Measuring and Improving Service Quality
Public Sector Customer Service and Communication
Curriculum
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